Busy festive period sees West Yorkshire Police take nearly 16,000 emergency 999 calls

Friday, 3 January 2020 10:20

West Yorkshire Police took nearly 16,000 emergency 999 calls and over 21,000 non-emergency 101 calls in the 10 days leading up to New Year’s Eve.

The end of the year typically marks the busiest day for the Force in terms of call-handling and on top of the 15,901 emergency calls and 21,032 calls to the 101 number in the run up, call handlers handled 3,964 contacts on New Year’s Eve itself.

Speaking on the force’s activity, the Senior Contact Manager for West Yorkshire Police, Tom Donohoe, said: “New Year’s Eve and the 10 days building up to are always very busy days for West Yorkshire Police and it was no exception as 2019 came to an end.

“The number of calls we took was very similar to the same period for last year, but we did see a significant rise in the number of online contacts we took – over 12,000.

“The online contact option is important to us as a Force as it allows people who want to let us know about something that isn’t an emergency the chance to contact us at a time to suit them and leading takes strain off of the 101 and 999 numbers.

“Despite the huge volume of calls we took, we managed to answer calls to the 999 emergency number within 11 seconds on New Year’s Eve. The average queue time in the ten days up to the day was 5.4 seconds.”

More from Local and National News

Leeds Man Jailed for 12 Years After Horrific Campaign of Domestic Abuse

A Leeds woman has bravely spoken out in court after suffering extreme physical and psychological abuse from Nathan Russell, who has now been jailed for 12 years.
MK’s Most Popular Library Expands with Flexible Spaces for All

Milton Keynes Central Library is undergoing major updates: more public computers, flexible book storage, a dedicated study area and larger children’s zone make it more adaptable and inclusive.
West Yorkshire Police Officer Charged with Sexual Assault

A 43-year-old West Yorkshire Police officer has been charged with three counts of sexual assault relating to incidents in York city centre.
Millions of Tenants Protected Under New Awaab’s Law Reforms

From 27 October, new housing safety rules known as Awaab’s Law come into force — compelling social landlords to fix emergency hazards within 24 hours and protect millions of tenants from dangerous conditions like black mould.
Bradford Expands ‘New York’ Style Housing First Approach to Tackle Homelessness

Bradford Council is expanding its successful Housing First programme — inspired by New York and proven in Finland — to offer ten more places, helping more people with complex needs move from homelessness into stable, supported housing.
Kensington Palace Marks 150th Birthday of Punjabi Princess and Suffragette Sophia Duleep Singh

A major new exhibition, The Last Princesses of Punjab, will open at Kensington Palace on 26 March 2026 to celebrate the 150th birthday of Princess Sophia Duleep Singh — the trailblazing Punjabi royal and suffragette — exploring the lives of the remarkable women who shaped her story.
SENDIVERSE Festival Unites Bradford Through Creativity and Inclusion

A celebration of creativity and belonging, The Leap’s SENDIVERSE Festival brought together over 1,700 people across Bradford for a series of inclusive arts and cultural events designed with and for young people with Special Educational Needs and Disabilities
Appeal After Man Seriously Injured in Burnley Collision

Police are appealing for information after a man in his 20s was seriously injured in a crash on Crown Point Road, Burnley.
Bradford Police Seize 93 Weapons as Knife Crime Falls

A weapons amnesty in Bradford led to 93 knives and weapons being taken off the streets, contributing to a major drop in youth knife crime.
Multibillion Economic Vision for Leeds to Create 100,000 Jobs

Leeds has unveiled a £20 billion economic plan aiming to create 100,000 new jobs and boost key sectors including finance, tech, and health.
Building at Bradford Royal Infirmary Renamed in Honour of Renowned Surgeon

Bradford Royal Infirmary has renamed the Listening for Life Centre after pioneering ear surgeon Professor Chris Raine MBE, who has restored hearing for hundreds across the North of England.
Airedale Nurse Shortlisted for National Neonatal Award

Airedale NHS Foundation Trust nurse Chloe Taylor has been named a finalist for Neonatal Nurse of the Year, recognising her work supporting families through trauma-informed care.

Listener Club

Get more with the Listener Club!

The Golden Era

The golden era of Bollywood celebrated in this weekly show full of classics taking you back in time. Every Sunday between 5pm - 7pm
Bhangra Nights

Get over the Weekday blues - Every Tuesday night is party night with the best Bhangra and Urban Asian Beats. The Bhangra Show every Tuesday between 8pm-11pm
Remix Saturdays

Every Saturday evening we turn to remixes of hit songs to get you in the Saturday night party mood! Every Saturday between 5pm - 8pm
Alim OnAir

Have you a question about the religious, cultural or tradition aspect of Islam? Then join Hazrat Maulana Fazal Dad in the weekly show every Friday between 8-9pm.