Bradford Council Aiming For World Class Customer Service

Wednesday, 2 November 2016 15:12

Bradford sales staff working at the "Top of Town" are being offered free training which will make them the best in the world.

Bradford Council's City Centre Management Team are offering the training to improve the skills of employers and traders who serve the public.

Currently 246 people working in the city centre have successfully completed WorldHost training but 400 need to be trained and 100 businesses have to train at least 50 per cent of their customer-facing staff before the city can be awarded WorldHost Destination Status.

Normally the training is paid-for, but has been offered free to the businesses at the top of town to give them a boost.

Among cities to have the status are Liverpool, Derry and Sheffield.

Bradford Council's Executive member for Regeneration, Councillor Alex Ross-Shaw, said: "We have some fantastic markets and independent retailers in the city, particularly at the top of town."

"I am inviting businesses on North Parade, Rawson Quarter and the Oastler Centre to take advantage of this free training. We want to support them and help them increase their sales and become ambassadors for Bradford."

Councillor Imran Khan, Bradford Council's Executive member for Education, Employment and Skills, (pictured) said: "We are hoping to be a WorldHost destination by the start of the Tour de Yorkshire in April 2017."

"I am delighted that Skillshouse continues to provide such a valuable service to the District. As well as helping almost 700 people into work, Skillshouse has also helped businesses to provide an excellent customer experience through their work on the WorldHost initiative."

More from Local and National News

Millions of Tenants Protected Under New Awaab’s Law Reforms

From 27 October, new housing safety rules known as Awaab’s Law come into force — compelling social landlords to fix emergency hazards within 24 hours and protect millions of tenants from dangerous conditions like black mould.
Bradford Expands ‘New York’ Style Housing First Approach to Tackle Homelessness

Bradford Council is expanding its successful Housing First programme — inspired by New York and proven in Finland — to offer ten more places, helping more people with complex needs move from homelessness into stable, supported housing.
Kensington Palace Marks 150th Birthday of Punjabi Princess and Suffragette Sophia Duleep Singh

A major new exhibition, The Last Princesses of Punjab, will open at Kensington Palace on 26 March 2026 to celebrate the 150th birthday of Princess Sophia Duleep Singh — the trailblazing Punjabi royal and suffragette — exploring the lives of the remarkable women who shaped her story.
SENDIVERSE Festival Unites Bradford Through Creativity and Inclusion

A celebration of creativity and belonging, The Leap’s SENDIVERSE Festival brought together over 1,700 people across Bradford for a series of inclusive arts and cultural events designed with and for young people with Special Educational Needs and Disabilities
Appeal After Man Seriously Injured in Burnley Collision

Police are appealing for information after a man in his 20s was seriously injured in a crash on Crown Point Road, Burnley.
Bradford Police Seize 93 Weapons as Knife Crime Falls

A weapons amnesty in Bradford led to 93 knives and weapons being taken off the streets, contributing to a major drop in youth knife crime.
Multibillion Economic Vision for Leeds to Create 100,000 Jobs

Leeds has unveiled a £20 billion economic plan aiming to create 100,000 new jobs and boost key sectors including finance, tech, and health.
Building at Bradford Royal Infirmary Renamed in Honour of Renowned Surgeon

Bradford Royal Infirmary has renamed the Listening for Life Centre after pioneering ear surgeon Professor Chris Raine MBE, who has restored hearing for hundreds across the North of England.
Airedale Nurse Shortlisted for National Neonatal Award

Airedale NHS Foundation Trust nurse Chloe Taylor has been named a finalist for Neonatal Nurse of the Year, recognising her work supporting families through trauma-informed care.
Sowerby Bridge’s New Community Hub Opens to Praise

A new town square has opened in Sowerby Bridge, transforming the former market site into a welcoming space for events, markets and community life.
Bradford Council Offers Compromise on Ilkley Parking Plans

Following strong opposition to proposed parking changes in Ilkley, Bradford Council has put forward a revised plan that keeps a free one-hour option in parts of the town.
Police and Council Step Up Action on Anti-Social Behaviour

West Yorkshire Police and Wakefield Council are intensifying efforts to crack down on crime and anti-social behaviour through a joint taskforce and new enforcement measures.

Listener Club

Get more with the Listener Club!

Legal Show

Once a fortnight we dedicate a show to discussing legal issues and family / matrimonial law in particular. Alternate Friday mornings between 9am-11pm.
Alim OnAir

Have you a question about the religious, cultural or tradition aspect of Islam? Then join Hazrat Maulana Fazal Dad in the weekly show every Friday between 8-9pm.
Bhangra Nights

Get over the Weekday blues - Every Tuesday night is party night with the best Bhangra and Urban Asian Beats. The Bhangra Show every Tuesday between 8pm-11pm
The Golden Era

The golden era of Bollywood celebrated in this weekly show full of classics taking you back in time. Every Sunday between 5pm - 7pm