Huddersfield pensioner died in house after 999 operator got address wrong

    A pensioner died during a house fire in Huddersfield because an emergency call operator got her address wrong.

    Pauline Taylor, who lived in Primrose Hill, suffered from arthritis and psoriasis, and had complications with hip replacements in the past that left her unable to walk.

    An inquest at Bradford Coroner’s Court heard how the 74-year-old’s fire alarm triggered an installed care phone system to contact emergency services.

    However, a call operator for West Yorkshire Fire and Rescue Service registered her address as 118 Whitehead Lane, instead of 108.

    Call operator Robert Rutter appeared in court to give evidence, citing the tragedy as a result of “human error.”

    More from Local and National News

    Listener Club

    Get more with the Listener Club!

    • Remix Saturdays Remix Saturdays

      Every Saturday evening we turn to remixes of hit songs to get you in the Saturday night party mood! Every Saturday between 5pm - 8pm

    • Bhangra Nights Bhangra Nights

      Get over the Weekday blues - Every Tuesday night is party night with the best Bhangra and Urban Asian Beats. The Bhangra Show every Tuesday between 8pm-11pm

    • Legal Show Legal Show

      Once a fortnight we dedicate a show to discussing legal issues and family / matrimonial law in particular. Alternate Friday mornings between 9am-11pm.

    • The Golden Era The Golden Era

      The golden era of Bollywood celebrated in this weekly show full of classics taking you back in time. Every Sunday between 5pm - 7pm