A Bradford nursing home has been put in special measures after care watchdogs found dirty bedding and broken toilet locks.
Greystones Nursing Home in Parsons Road, Heaton area of Bradford, provides nursing and personal care for up to 25 people, some of who are living with dementia or have mental health needs. Accommodation is provided in single and shared bedrooms over three floors. There is a passenger lift to the first floor and chair lift access to the second floor. There is a lounge, dining room and smoking room on the ground floor.
The Care Quality Commission inspectors made an unannounced visit in January and found that staff lacked understanding of what constituted abuse; aspects of medicine management showed good practice, however other areas were not meeting requirements.
A refurbishment programme was underway and the lounge, dining room and reception areas had been redecorated, re-carpeted and refurnished. Some bedrooms had also been refurbished and the registered manager told us people had been involved in choosing the colour scheme. However, Inspectors found many areas of the home were not clean or well maintained. For example, windows which did not close fully causing a draught in some bedrooms and broken locks on doors. A lack of signage and adaptions in the environment meant people living with dementia were not supported in finding their way around the home.
Inspectors found staffing levels were at a minimum level and staff recruitment processes were not robust as thorough checks had not been completed. On the plus side the inspectors found that people enjoyed a range of activities in the home and community. Staff were kind, caring and patient with people and there was a relaxed and friendly atmosphere. However, some practices undermined people's privacy and dignity and showed a lack of respect for example, no locks on two toilet doors, no plugs at wash hand basins meaning people could not fill their sinks to have a wash, dirty bed linen and mattresses which smelt of urine and smoke from the smoking room pervading other areas of the home.
Overall, The Care Quality Commission found significant shortfalls in the care and service provided to people. They identified ten breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and rated the home as 'Inadequate' and the service is therefore in 'Special measures'.
A spokeswoman for the home referred Sunrise Radio to an earlier statement issued on behalf of the home which said it did not agree with all of the outcomes of the January inspection and the spokeswoman didn’t wish to make further comment
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